Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 

To be eligible for a return, the coffee bag must be completely unopened, in its original packaging, and in the same condition in which it was received. Returns are only accepted for unopened items or if the wrong product was delivered. All refunds are issued exclusively to the original method of payment used for the order.

To start a return, you can contact us at info@ikawa.ca. Please note that returns will need to be sent to the following address: 

IKAWA

5165 Queen Mary Rd - GR-2
Unit #121
Montreal, QC H3W 1X7

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@ikawa.ca. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items 

Roasted coffee is a fresh, food-grade product. Once a bag has been opened, it can no longer be stored, inspected, or resold for safety and quality-control reasons. Exposure to air, moisture, and handling immediately affects freshness and compromises the product.
For this reason, we cannot accept returns on any opened coffee bags.

However, if you experience a quality issue—such as a damaged bag, sealing defect, or receiving coffee that does not meet our freshness standards—please contact us as soon as possible. We will gladly review the situation and issue a refund or replacement when a quality problem is confirmed.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@ikawa.ca.